Need help using the Loan Center? See Below:

myLoan Center FAQ

 

HOW DO I REGISTER?

TIP: If you applied through our online application use the same email and password to access myLoan Center.

If you did not apply online, click on “Register Here”, on the homepage (myloan.loanDepot.com). Fill out the required information and click “Register”.

You will receive two emails:

1. A confirmation email

a. Please click on the link to confirm your account. Once your account is confirmed, you can log into the myLoan Center.

2. An email that contains a copy of the Terms of User & Consent Agreement.

 

HOW DO I RESET MY PASSWORD?
If you forgot your password, click on the Forgot Password tab on the homepage. Then fill out the required information and click “Forgot Password”.

TIP: Your email address will serve as your username on the myLoan Center website.

 

WHY CAN’T I FIND MY LOAN?

Your home page will populate with your loan shortly through the online application or with a Loan Officer. If you do not see your loan after 60 minutes, please contact the Help Desk.

TIP: The email that you used on your application needs to be the same email that you login to myLoan Center. If not, your loan will not be linked to your account and you will need to contact the Help Desk.

 

WHAT DOES THE PROGRESS BAR INDICATE?
1. Initial Inquiry –Your information has been entered to start the application process.

2. Application Submitted – Your loan application has been submitted.

3. Processing Review – MMI is processing your loan.

4. Underwriting Review - The loan is being reviewed by one of our Loan Underwriters, reviewing your documents for accuracy.

5. Approved with Conditions - The loan has been approved and has conditions that need to be satisfied. If additional documentation or information is needed MMI will contact you.

6. Clear to Close – MMI has approved your loan and you will be able to close shortly.

7. Loan Closing – Your loan has been scheduled to close. Congratulations!

 

ABOUT YOUR LOAN SECTION
This section includes details of your loan transaction. Please verify for accuracy, if you see any issues please contact the Loan Officer whose information is listed below the ABOUT YOUR LOAN section.

 

HOW DO I UPLOAD DOCUMENTS?
Click on any document in the list of DOCUMENTS WE NEED FROM YOU. A popup will appear. Click “+ Add Files…” and wait for them to fully upload. You can also delete the file if it was uploaded by mistake by clicking the trash can button next to the file image. When you are finished, click “Upload” to finish or “Cancel”. You can also upload documents by clicking on the “Upload File(s)" button.

TIP: If you do have documents on your DOCUMENTS WE NEED FROM YOU list, be sure to check off what documents you are uploading using the “Upload Files” button.

Once you have uploaded you documents, they will drop down into your COMPLETED TASKS.

 

WHAT TYPES OF FILES CAN I UPLOAD?
You can upload PDF for documents and TIFF for images. We also support: JPEG, GIF, BMP, PNG as well as Word and Excel documents. However, if possible to convert to PDF and TIFF, those are the preferred formats.

 

HOW DO I CONVERT A WORD OR EXCEL DOCUMENT TO PDF FORMAT?
When you go to save the file, click “Save As”. When the window appears, click the drop down next to “Save as type:” and there will be the option to save as a PDF.

 

HOW DO I RETRIEVE DOCUMENTS THAT HAVE BEEN SENT TO ME?
Within the progress bar a drop down will appear with the titles to the documents you have received. Click on the document you would like to download and it will download automatically. You can also retrieve your documents in the DOWNLOADS section that is below your loan’s progress bar. Click on the document you would like to download and it will download automatically.

 

HOW DO I CHANGE MY PASSWORD?
Click on “Your Account”>”Change Password” button to change your password. You will need to know your old password in order to change your password. Then click the “Change Password” button to change your password.

 

HOW DO I DELETE MY ACCOUNT?
If you wish to have your account deleted, please contact the Help Desk myloan@loandepot.com.